Terms & Conditions

1) ARE MY CHOSEN DATES AVAILABLE? Our calendar is ALWAYS up-to-date. We also have instant book facility so feel free to book immediately. Last-minute bookings are usually not a problem. Please introduce yourself and your group in the first email so we can get to know you and assist you with any special requests.

2) CAN I CHECK IN EARLY AND/OR CHECK OUT LATE? Check-in time: 3pm or anytime after this. We are fine with late arrivals. 
Check-out time: 10am or anytime before. A courtesy 1-2 hours may be available ONLY if asked within 24 to 72 hours of arrival or departure (that is when we will know). More than 2 hours will require a fee or for you to book another night. We mostly have back-to-back bookings so please consider your travel plans when you make your booking. We are happy to adjust your if availability allows but please plan early as we do book up.

3) DO YOU HAVE LUGGAGE STORAGE? The short answer is sadly no. 
Many of the larger train stations have lockers big enough for a full size suitcase. Shinjuku Station has plenty of large coin lockers. Alternatively, we recommend you use a baggage shipping service. Japan has a few companies to choose from – just do a web search for “Takkyubin Japan” to find the most commonly used companies. These are very reasonably priced, safe and extremely reliable. If you ship your luggage from the airport, you can move about the city easily and have your luggage delivered directly to the house at a time convenient for you.

4) HOW DO I ACCESS THE HOUSE? Our contact details, the house address and excellent walking directions from the nearest train station(s) are provided in your WELCOME PACK. We will send this to you a few weeks before your arrival date. Please print off the Welcome pack in case you don’t have internet access when you first arrive.

5) HOW CAN I CHECK IN? Closer to your arrival we will be in contact to arrange a suitable time and place to meet with you. It will either be one of us or a trusted friend or relative. We will meet you, hand over the keys, run through the facilities of the house and also give you a tour of the local area if time allows.

6) CAN I ADD EXTRA PEOPLE / BEDS? Our houses always have a variety of bedding options but we do not advise trying to squeeze in more than the maximum number of people on the listing. We want you to be comfortable and there are restrictions on the number of people who can sleep for safety reasons.

7) DO YOU CHARGE FOR CHILDREN? – Under age 2 are free 
- Age 2 and up are counted as guests. 
We have a baby beds or baby futons for your use at no extra charge.

8) WHAT IS THE CANCELLATION POLICY? 50% of the total booking fee is required to secure the booking. The remaining 50% is due 30 days prior to arrival. All pre-payments are non-refundable. Please ensure you have comprehensive travel insurance to cover unforeseen delays or cancellations.

9) IS THE PLACE CLEANED DURING MY STAY? It is professionally cleaned prior to your arrival and after you depart. For your privacy, no one enters the house during your stay except for you and your group. If you wish to have a mid stay clean and linen service, this is possible for additional costs.

10) ANY OTHER QUESTIONS? Please email us at any time.

 

According to Japanese law (住宅宿泊事業法 Jyutaku syukuhaku jigyou hou or law on private lodging), we will need to keep a copy of passports/ID on-file for every person staying in our homes. These are kept under strict conditions to maintain your privacy. Please be aware of this when making a booking with us. As a licensed operator, there can be no exceptions.